Refund Policy
Last updated: March 2026
Refund Summary
Full refund
Foundeur makes an error on our part that prevents formation from completing
50% refund
Government rejection for reasons entirely outside customer's control
Refund minus €99 admin fee
Cancellation within the 14-day document upload window, before documents are verified
No refund
Incorrect or fraudulent information was provided by the customer
No refund
After documents are verified and formation process has started
Full Refund — Foundeur Error
You are entitled to a 100% refund if Foundeur makes an error on our part — including errors in document preparation, filing mistakes, or any failure attributable to Foundeur — that prevents your company formation from completing. We will also correct the error at no additional charge wherever possible.
50% Refund — Government Rejection Outside Customer Control
If a government authority rejects your formation for reasons entirely outside the customer's control — and not attributable to information or documents provided by the customer — you may be eligible for a 50% refund of the formation fee. Foundeur will review each case individually and may request supporting documentation.
Refund Minus €99 — Cancellation Within Document Window
If you cancel within the 14-day document upload window — before your documents have been verified and the formation process has started — you will receive a refund of your payment minus a €99 administration fee to cover processing costs already incurred.
No Refund Scenarios
Incorrect or fraudulent information
No refund is available where cancellation or rejection results from information provided by the customer being inaccurate, incomplete, or fraudulent.
After documents verified and formation started
No refund once Foundeur has verified all submitted documents and commenced the formation process, including preparation and submission of documents to authorities.
Document deadline missed
No refund if you fail to submit required documents within the 14-day window and do not request an extension.
Customer-caused government rejection
No refund if government rejection is due to the customer's personal eligibility, inaccurate documents, or information provided by the customer.
Refund Processing
Approved refunds are processed within 5–10 business days. To request a refund, contact support@foundeur.com with your order details and reason for the request.
Need help with a refund?
Email support@foundeur.com — we respond within 1 business day. Also see our Terms of Service.